When the Inland Revenue decided in 1992 that taxpayers should be known as "customers", Parliament reacted exactly as you'd hope.
One peer wondered whether customers could now shop around between tax offices for a better deal. Another asked if dissatisfied customers could simply take their custom elsewhere. A third wanted to know whether, in the finest traditions of British retail, the customer would always be right—and if not, whether payment could be withheld until service improved.
Things only got better when someone suggested that anyone leaving the Inland Revenue's "customer base" might soon become a customer of Her Majesty's Prisons instead.
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